Saturday, April 17, 2010

Are You Nuts?

Love it: (read this article)
http://www.9to5mac.com/steve-jobs-are-you-nuts-50934098376

So, I have my own story. I had returned my WiFi only iPad and ordered a 3G 16 GB unit instead. On April 14th, same day as the return was processed by Apple, I called and changed my order to a 3G 32 GB unit. Apparently this triggered something in the Apple order system to think that I had not one, not two, but THREE units on order. At 10:28PM on April 15th I received an e-mail from donotreply@apple.com which read in total:

Thank you for your recent Apple order.

To ensure that all customers are given equal opportunity to acquire this
product we have limited the amount available per customer. Therefore,
this order has been cancelled.


If you have questions, you may reach us at 1-800-676-2775 between
8:00 a.m. and 8:00 p.m. PT Monday through Friday, 6:00 a.m. and
4:00 p.m. Saturday and Sunday.

We apologize for any inconvenience caused.

That's it. No questions asked, just "you're outta here", "not yours", "can't have". I think Steve Jobs must have discovered my Evil Empire blog and this is retribution. :-)

I had the order restored the next morning - but it's still entertaining.

2 comments:

  1. Another strange e-mail from Apple:

    Thank you for your recent order of the magical and revolutionary iPad 3G.

    We would like to confirm that your order will be shipped in late
    April as communicated at the time you placed your order. You will
    receive a confirmation notice when your order has shipped.

    \\Doesn't tell me anything I didn't already know...

    ReplyDelete
  2. Okay. Now they are just toying with me. Another e-mail:

    Dear Apple Customer,

    Thank you for your recent order with the Apple Online Store. We noticed that you contacted us recently about your Apple Order xxxxxxxx and wanted to ensure your issue was fully resolved. If you have any additional questions or concerns, we would like to address them.

    Please reply to this email with your phone number and a preferred call back time and we will have a specialist contact you.

    Thank you for choosing Apple.

    ReplyDelete